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🔒 Privacy Policy

At NetRise Agency, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard information when you visit our website or use our services.

1. Who We Are

NetRise Agency provides website and digital setup services for UK businesses. You can contact us at info@netrise.co.uk.

2. Information We Collect

  • Contact information — name, email, phone number, and message submitted via our contact form.
  • Website usage data — pages visited, on-site actions, and general analytics (e.g., Google Analytics, where enabled).
  • Client project data — details necessary to deliver websites and related services.

3. How We Use Your Information

  • To respond to enquiries and provide quotes.
  • To deliver, maintain, and improve websites and related services.
  • To operate our website (including analytics where consented).
  • To meet legal and accounting obligations.

4. Lawful Bases for Processing

  • Contract — providing quotes and delivering our services.
  • Legitimate Interests — responding to enquiries and improving our site/services.
  • Consent — for optional cookies/analytics and marketing (where used).

5. Cookies & Analytics

We may use cookies and analytics tools to understand visitor behaviour. Non-essential cookies only run with your consent via our cookie banner. You can change your choice any time via the “Cookie Settings” link in our footer. See our Cookie Policy for details.

6. Data Sharing

We share data only with trusted service providers who help us operate our website and deliver projects (e.g., hosting, email, analytics, backups). These providers are required to protect your data and comply with data protection laws.

7. Data Retention

Enquiry emails: up to 12–24 months.
Client records & invoices: up to 6 years (accounting).
Analytics data: typically 14 months (subject to tool settings).

8. Your Rights

You can request access, correction, deletion, restriction, or portability of your data, and object to certain processing. To make a request, email info@netrise.co.uk. You can also complain to the ICO at ico.org.uk.

9. Security

We use measures such as SSL, account access controls, and backups. Only authorised personnel can access personal data.

10. International Transfers

If our providers store data outside the UK, appropriate safeguards (such as Standard Contractual Clauses) are used.

11. Updates to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated date.

Last updated: October 2025